# SpecSync Support The SpecSync team is committed to help you with SpecSync related questions and problems with short response times, detailed specific answers and on-line support calls when necessary. Regardless of whether you have a licensing question, you would like to receive guidance for achieving your synchronization need or you have found a strange error that you cannot handle, feel free to contact us at . There is a 5-letter support code displayed in the synchronization output for licensed users. **Please provide the support code for reporting incidents or license renewal.** We keep collecting common questions in the [FAQ](/specsync/jira/contact/faq.md) section of the documentation and on the [Troubleshooting](/specsync/jira/contact/troubleshooting.md) page. ## Enterprise support For our customers with Enterprise license, we provide priority support covered by a Service Level Agreement (SLA). The SLA for the support services for SpecSync for Jira Enterprise license holders can be downloaded from [here](https://content.specsolutions.eu/specsync/SpecSync-Enterprise-Support-SLA.pdf). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.specsolutions.eu/specsync/jira/contact/specsync-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.