SpecSync Support

The SpecSync team is committed to help you with SpecSync related questions and problems with short response times, detailed specific answers and on-line support calls when necessary.

Regardless of whether you have a licensing question, you would like to receive guidance for achieving your synchronization need or you have found a strange error that you cannot handle, feel free to contact us at [email protected].

There is a 5-letter support code displayed in the synchronization output for licensed users. Please provide the support code for reporting incidents or license renewal.

We keep collecting common questions in the FAQ section of the documentation and on the Troubleshooting page.

Enterprise support

For our customers with Enterprise license, we provide priority support covered by a Service Level Agreement (SLA). The SLA for the support services for SpecSync for Jira Enterprise license holders can be downloaded from here.