> For the complete documentation index, see [llms.txt](https://docs.specsolutions.eu/specsync/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.specsolutions.eu/specsync/jira/contact/specsync-support.md).

# SpecSync Support

The SpecSync team is committed to help you with SpecSync related questions and problems with short response times, detailed specific answers and on-line support calls when necessary.

Regardless of whether you have a licensing question, you would like to receive guidance for achieving your synchronization need or you have found a strange error that you cannot handle, feel free to contact us at <specsync@specsolutions.eu>.

There is a 5-letter support code displayed in the synchronization output for licensed users. **Please provide the support code for reporting incidents or license renewal.**

We keep collecting common questions in the [FAQ](/specsync/jira/contact/faq.md) section of the documentation and on the [Troubleshooting](/specsync/jira/contact/troubleshooting.md) page.

## Enterprise support

For our customers with Enterprise license, we provide priority support covered by a Service Level Agreement (SLA). The SLA for the support services for SpecSync for Jira Enterprise license holders can be downloaded from [here](https://content.specsolutions.eu/specsync/SpecSync-Enterprise-Support-SLA.pdf).